FAQ

• How long does it take for my package to arrive?

  When selecting your shipping rate please be advised that orders are processed within 1-3 business days and then dropped off at the post office Monday-Friday. Orders received over the weekend and on holidays will be processed the following business day. In stock, non-pre-order items shipping to addresses within the United States are sent by US Mail (USPS) depending on weight and usually take 7-10 business days to arrive. APO addresses have an average transit time of 10-21 days.

• What about international shipping?

  International orders usually take 3-10 business days for arrival depending upon customs and size of package. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 1-2 weeks for delivery.

• A note to customers living outside the United States

  If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you which will be calculated at checkout.

• How can I find my tracking number?

  Your tracking number is provided in your confirmation email that is sent after you have completed your purchase by clicking the 'view my order' button.

• The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?

  Please ask your neighbors if they have signed for your package and check your mailbox. If not there, check for your package at your local post office. Remember to bring your ID! If you still cannot find your package, contact us at nfrealmusicmerch@gmail.com. NFREALMUSIC MERCH is not responsible for lost or stolen merch. If a package says delivered and did indeed never arrive, you will need to file a missing claims report at USPS.com.

• My package was returned to sender - what do I do now?

  If your package was returned to us you will receive a refund for the cost of the items, NOT the shipping. Please be careful and make sure to put a valid shipping address for your order. If you would still like to receive your items, please place a NEW order.

• I never received my confirmation email of my order.

  Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, send us an email.

• How do I change my order?

  The NFREALMUSIC Webstore processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting us at nfrealmusicmerch@gmail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.

• My item is too big/too small, can I return my item for a different size?

  Unfortunately we do not do exchanges of sizes, or returns. ALL SALES ARE FINAL.

• What is your Return Policy?

  ALL SALES ARE FINAL. If you have received defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. Please include the following with your return: Your mailing address, Your phone number, Order confirmation number, What you are returning and why, How you would like us to handle your return or exchange. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.